Umbria Jazz doesn’t deal directly with this issue. You need to contact the ticketing companies of our events. If you purchased your ticket via TicketOne, you can find all the info at this link. If you purchased your ticket via Boxol, please email to internet@boxol.it.
You cannot attend the concerts at the Restaurant Stage (Arena Santa Giuliana) without a ticket for the main stage concerts. Tickets for the only Restaurant Stage (Arena Santa Giuliana) are unavailable. To attend the shows at the Lancia Stage, you need to hold the tickets for the main stage concerts.
The ticket grants access only to the event indicated on it. Access to the event venues is governed by the terms and conditions established by the organizer, which the partecipant must be aware of, including the possibility of being asked to show a valid ID of the partecipant in the case of a nominative, non-trasferable ticket.
Please email info@umbriajazz.com to have all the information on how to access the events.
Children up to 9 years of age enter for free if they don’t occupy a seat (purchasing a ticket is necessary to occupy a seat).
Arena Santa Giuliana – UJ Main Stage
Doors open at 7 pm.
Other venues
Doors open one hour before the concert starts. If the show starts at 9 pm, the doors open at 8 pm.
Video filming of concerts is strictly forbidden except in the cases specifically authorized by the Umbria Jazz Press Office. Press accreditations do not give implicit authorization for the acquisition of video and audio material and the publication of the said. Partecipant may be subject to audio and video recordings taking place during the event but any unauthorized use of audio and video recording equipment is prohibited.
For safety reasons, you cannot bring food into the concert area. However, you can find a wide range of local products suitable for any dietary requirements in our food & drink area.
Pets cannot access the Umbria Jazz concert area, except SOLELY for assistance animals.
You can request a refund only as expressly permitted by Umbria Jazz.
Refunds are not allowed in the following cases:
Change in line up for the 5pm show on July 15, 2024, at the Teatro Morlacchi: Danilo Rea will perform in piano solo (replacing Lizz Wright).
Tickets for Danilo Rea’s concert at Teatro Morlacchi (July 15 at 5pm) will be available from March 27, 2024 – 3pm.
Due to the cancellation of Tower of Power’s tour, the program of July 16 at the Arena Santa Giuliana, together with Hiromi’s Sonicwonder, will feature Lizz Wright, who was previously scheduled at Teatro Morlacchi.
Tickets for July 16 at the Arena remain valid for the new lineup. Refund requests must be submitted by April 30, 2024:
• Boxol.it ➡️ internet@boxol.it
• TicketOne ➡️ www.ticketone.it
Due to the cancellation of Laufey’s european tour, the program of July 18 at the Arena Santa Giuliana, together with Fatoumata Diawara, will feature SOMI.
Tickets for July 18 at the Arena remain valid for the new lineup.
Refund requests must be submitted by June 30, 2024:
• Boxol.it ➡️ internet@boxol.it
• TicketOne ➡️ www.ticketone.it
Please send an email to info@umbriajazz.com to the attention of Artistic Director Carlo Pagnotta.
If you completed the subscription but still can’t receive our emails, please report the problem to info@umbriajazz.com. Our customer care will help you!
Check HERE to find out more about the Berklee at Umbria Jazz Clinics.
There are no stores, our merchandise stands are set up only during our festivals (Umbria Jazz, Umbria Jazz Weekend, Umbria Jazz Winter).
The Umbria Jazz official merchandising is designed and crafted by Dinamo ADV.
UJ Official Store Now Online – Start Shopping!
Please submit your application in the ‘Jobs‘ section.
